Mohit Raj

Customer Support Specialist

Dubai, AE.

About

Highly motivated Customer Support Specialist with 3+ years of experience in enhancing customer satisfaction and resolving issues efficiently. Adept at leveraging strong communication and problem-solving skills to ensure positive service experiences and contribute to operational excellence within dynamic environments. Eager to apply proven client-facing abilities to a challenging new role.

Work

J&A Technologies

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Customer Support

Dubai, Dubai, United Arab Emirates

Jan 2022→ Present

Summary

Provided comprehensive customer support, resolving inquiries and ensuring high satisfaction for clients of J&A Technologies.

Highlights

Resolved an average of 50+ customer inquiries daily, consistently achieving a 95% first-contact resolution rate.

Managed complex technical issues and service requests, reducing average resolution time by 15% through effective troubleshooting.

Maintained high customer satisfaction scores (CSAT) by delivering empathetic and efficient support, contributing to positive brand perception.

Collaborated with cross-functional teams to escalate and resolve critical customer concerns, ensuring timely and satisfactory outcomes.

Utilized CRM software to accurately log interactions and track customer histories, improving data integrity and personalized service delivery.

Education

Government Degree College Khipro

Khipro, Sindh, Pakistan

Sep 2016→ Jun 2018

Intermediate General Studies

Languages

English

Fluent

Hindi

Fluent

Skills

Customer Service

Customer Support, Client Relations, Problem Solving, Conflict Resolution, Technical Support, Service Excellence.

Communication

Verbal Communication, Written Communication, Active Listening, Interpersonal Skills, Empathy.

Technical Proficiency

CRM Software, Data Entry, Troubleshooting, Microsoft Office Suite.

Operational Efficiency

Issue Resolution, Process Improvement, Time Management, Multitasking, Attention to Detail.